Terms of service

Agreeing to these terms

You agree to these terms when you open an account, publish a form, or connect an agent. If you do not agree, do not open a desk. A visitor who only fills out someone else’s form is sending a request to that desk. The desk owner is the one who accepted these terms for the account.

Read the page that is published when you use the service. If the operator replaces this text, the published page is the one that applies to new use of the desk.

The account

An account belongs to the person who registers it. The profile holds a name, an email, a password, and, when the business wants texts, the Twilio number that business already owns. You can turn on an authenticator so sign-in asks for a second code. Keep the password and that code to yourself.

A guest form uses a Leadskout captcha. That check is there so a public form is not an open inbox for scripts. It does not identify the visitor beyond the answers they choose to send.

You are responsible for the account, for the people you allow into it, and for the bearer token and desk PIN you hand to an agent. Those are the keys to the desk. If they leak, disconnect that agent.

Forms and the material people send

You publish the form. A person who opens it sends a submission: the answers, and any photo the form asks for. Photos are images only, up to six files, each up to 8 MB. A visitor may also book an appointment when the form offers a time.

Solo forms are public. Studio and Practice can make a form private, so a visitor enters an email before the questions appear. The questions, the instructions, and whether payment is required are choices the desk owner makes.

A decision guide can tell the agent to ask before a time is added to a calendar. Leadskout does not itself create calendar events. A booked appointment on a form is a request on the desk, not an event Leadskout writes into a calendar product.

The person who submits a photo or text keeps ownership of what they already owned. They give you and the connected agent permission to view it to do the requested work. How that material may be used beyond the request is the copyright page’s subject, and it is still your job to have the right to publish the form.

The agent connection

You connect an agent with an MCP link, a bearer token, and a desk PIN. The link alone does not approve the agent. The agent can read submissions, including inbound texts that arrive on the business’s own Twilio number.

From a request, the agent can draft a note, an email, a text, or a call outline, and save those drafts on the submission. Leadskout keeps them on the desk for you. The agent is a tool attached to your account. What it reads is what the form and the visitor provided, plus the instructions you saved.

Drafts are not messages Leadskout sends

Leadskout does not send email and does not place calls. A draft email, a note, or a call outline stays on the request. System email sends only when an admin turns SMTP on. That is mail the product itself sends. It is separate from an agent draft, which still sits on the desk until the business sends it.

SMS sends only when the agent uses send_text and the business has saved its own Twilio number. The text goes from that number. Inbound texts arrive on that same number and show up as submissions. If the Twilio number is not saved, send_text has no number to use.

What a desk must not be used for

Do not publish a form or send a submission that breaks the law. Unlawful content, and a form whose purpose is to collect it, is outside the service.

Do not abuse the agent connection. Do not share the bearer token or desk PIN in public, do not point another person’s agent at a desk you do not own, and do not use the connection to scrape, spam, or attack the service.

Do not send a text to someone who did not give a number on the request. send_text is for the phone number already stored on that request, and only when the job or the person asked for a text. A number you found elsewhere is not a number on the request.

Packages, the trial, and billing

Leadskout is billed as a subscription. The packages are Solo, Studio, and Practice. Each package is its own Stripe price. You start the paid relationship in Stripe Checkout. A new subscription includes a 14-day trial. After that, Stripe bills the price attached to the package. You manage the subscription in the Stripe customer portal.

Tax is not collected in the app until a tax registration exists. Until then, a subscription or a form payment does not add a tax amount inside Leadskout.

Optional payments on a form

A payment on a form is optional. You turn it on if the request should be paid before it reaches the agent. Those payments are Stripe Connect destination charges. The visitor pays the amount you set. You receive it minus the platform fee.

The platform fee is set by the admin. The default is 2.5%. The fee that applies is the one the admin has saved, which may differ from that default. Stripe’s own rules still apply to the charge, the payout, and the connected account.

When a desk ends

You may stop a subscription through the Stripe customer portal. You may also remove a form or disconnect an agent from the desk. Stopping the subscription ends the paid package.

The operator may close an account that abuses the service, including an account that breaks the rules above, that uses the agent connection as an attack, or that sends texts to numbers that were not on the request. A closed account cannot keep using the desk.

The service can change

Leadskout can add, change, or remove features. Packages, the captcha, the authenticator, themes, and the agent tools can change. The service may be unavailable for a period of maintenance or for a failure the operator did not plan. A published form depends on the desk being up. Plan for that if a form is the only way a customer can reach you.

What a draft does not decide

Drafts may be wrong. A note, email, text, or call outline can miss a fact, repeat a guess, or choose a tone you would not send. Read the draft before you use it. The agent does not replace the business’s own judgment. You decide what to send, what to book, and what to charge.

Leadskout does not promise that a form will bring customers, that a draft will be ready to send as written, or that a connected agent will follow every instruction without a miss. You check the work. The account owner should have these reviewed before production.